Microsoft Surface Duo review: double troubles

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The Surface Duo - Microsoft is back into the phone game with its own Android device. It's a two-screened folding phone that runs all of Microsoft's best apps. But making the device so thin and spending so much time on development means that there are some compromises. In this review, Dieter Bohn looks at the camera, the software, and the hardware.
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0:00 Intro
0:43 What’s the big idea?
2:05 Duo duel
3:41 Not so good things
5:06 Hardware
6:44 Software
8:16 Bugs
9:58 Remember when
11:18 Outro
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The Verge
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  • The Verge

    The Verge

    2 ай мурун

    Do you think Microsoft can compete with other Android folding phones?

    • Red Onion Lattice

      Red Onion Lattice

      2 күн мурун

      I miss my 3 windows phones that i used for more than 5 years before going back to android after EOL of windows 10 mobile. Windows phones are mostly meant for productivity but at times the specs implementation does not complement that. The surface duo seems interesting but too costly. I do hope Xiaomi makes its own version and i'll buy one.

    • Chris Kelly

      Chris Kelly

      2 ай мурун

      No :)

    • Pedro Miguel

      Pedro Miguel

      2 ай мурун

      I think they got 96% of chances to dev a cancer in that ovarios. My time lost and listen quests like this. Hell.

    • PureBlueOctopus

      PureBlueOctopus

      2 ай мурун

      Not with this device, for $1400 it needs to be really polished.

    • ProdigyXAKEP

      ProdigyXAKEP

      2 ай мурун

      Maybe later... not with this device. but it's a nice try.

  • Red Onion Lattice

    Red Onion Lattice

    2 күн мурун

    I hope Xiaomi make its own version of the Duo. It will be significantly much cheaper. And, i will buy one

  • Josh Bosch

    Josh Bosch

    12 күн мурун

    this thing looks so nice... until you open it.

  • Trinima

    Trinima

    21 күн мурун

    I love this phone, in concept. Microsoft needs to shrink the width down, up the ram, reduce the price, and they need to optimize the phone to handle Android better.

  • Christopher Frasher

    Christopher Frasher

    21 күн мурун

    I don't think it's too wide to hold in one hand unless you have bitchmitts

  • Daniel Ortego

    Daniel Ortego

    28 күн мурун

    Looking forward to the next version. I've grown to like Microsoft Word, Edge, and Outlook (on the Mac)

  • Bismarck Robles

    Bismarck Robles

    Ай мурун

    Looks cool but seems crappy

  • bennyfactor

    bennyfactor

    Ай мурун

    Wanted to like this thing, but it's a no for me.

  • Vasil Petreski

    Vasil Petreski

    Ай мурун

    Useless device

  • Darth Dorkimus Prime

    Darth Dorkimus Prime

    Ай мурун

    I still miss Windows Phone. It was different but fast and fluid. I would buy this if they offered their own Windows skin to put over the top! If only Windows Phone had better app support......

  • Danny zecca

    Danny zecca

    Ай мурун

    Brought the phone awhile back love it

  • Luis Gonzalez

    Luis Gonzalez

    Ай мурун

    I just bought one.

  • Bogdan Riaboshtan

    Bogdan Riaboshtan

    Ай мурун

    VEEEERY EXPECTED FIASCO! ....quarter kg smartphone with no camera for 1400$ ))

  • Jack Lan

    Jack Lan

    Ай мурун

    Great concept, poor execution. I hope Microsoft watches these videos because there's a lot of potential in this. I'm even saving right now to buy the next model.

  • jon

    jon

    Ай мурун

    magnesium would have been better

  • Samsun and I

    Samsun and I

    2 ай мурун

    if microsost loaded it with their entire Apps for free? perhaps this will be a big hit. if its only outlook and onenote. no one will but it.

  • Brad Burns

    Brad Burns

    2 ай мурун

    Excellent video and review. I simply *love* the external design of this thing. Even with some of the pain points noted in the review, I kinda really really want this phone - for all the features *besides* being a phone. I'm not going to get one though as I agree that work still needs to be done to get it closer to greatness - and especially not at $1400. If a version 2 comes out that addresses most of these issues and is cheaper (in price) the I'd definitely get one... or even two.

  • Xiaotong Li

    Xiaotong Li

    2 ай мурун

    Good Choice:
    Using Android instead of Windows system is the most important decision they ever made

  • Roland

    Roland

    2 ай мурун

    If it had an apple logo on it people would celebrate it ;-)

  • Review Therapy

    Review Therapy

    2 ай мурун

    Pokemon Go ?

  • Whawpenshaw

    Whawpenshaw

    2 ай мурун

    I'm sick of reviewers complaining about bezles.

  • zoedawn

    zoedawn

    2 ай мурун

    Not a practical device. Good for reading. Do not see how productive as it is cumbersome to use. If it is running Windows 10. It may be a different story.

  • usnavyvet2002

    usnavyvet2002

    2 ай мурун

    nice mask... outside... near nobody... woke af

  • Baher Wael

    Baher Wael

    2 ай мурун

    Guysss YOUR VIDEOS ARE AWESOME 👍👍, I have been a subscriber to the verge for the past 10 years, It really puzzles me why your AWESOME channel isn't booming like other newer channels, why haven't you reached 10 million subscribers yet !!!!
    Anyways, KEEP UP THE GOOD WORK I really like your content it is geniune, unique and of superior quality 👍👍💪💪, FOR YEARS TO COME 😄✋

  • ShelLuser

    ShelLuser

    2 ай мурун

    The whole thing seems completely useless to me... It can't do the things my smartphone can do and for the things it can do I already have a regular Surface device which does those things a lot better. Making me wonder why anyone would bother with this?

  • SkyHighGam3r

    SkyHighGam3r

    2 ай мурун

    I LOVED my Windows Phone.
    Now I want an Xbox phone.
    Built in controls.
    Make it happen Microsoft.

  • biblo 3222

    biblo 3222

    2 ай мурун

    Terrible

  • biblo 3222

    biblo 3222

    2 ай мурун

    Its not a phone, its not a tablet, its a diary. 20 years old

  • aak aak

    aak aak

    2 ай мурун

    1400 dollar no thanks i can get an LG v50 for about 500 keep it microsoft

  • Syamsul Mustaqim

    Syamsul Mustaqim

    2 ай мурун

    1. Put stylus
    2. Reduce up and bottom bezel
    3. Improve camera from "really bad" to "just fine"

  • ASD BEF

    ASD BEF

    2 ай мурун

    Microsofts windows logo outside
    Googles android os inside
    Damn it mucrosoft..Just make windows os

  • Michael Miller

    Michael Miller

    2 ай мурун

    Dieter is national treasure.

  • Jayyy Zeee

    Jayyy Zeee

    2 ай мурун

    "Google could do some work to make this easier for Microsoft."
    Google: "We'll get right on that! LOL"

  • Jamielol

    Jamielol

    2 ай мурун

    It's a lot better than the first galaxy fold was, the second or third one should be great 🤘

  • Boutros Zalloua

    Boutros Zalloua

    2 ай мурун

    It’s always funny watching consumer focused reviewers trying to review genuine business phones 🤣😂 He probably wouldn’t even know what Microsoft Dynamics or Power Apps is

  • Kui Gao

    Kui Gao

    2 ай мурун

    I won't be, I will buy Z fold 2.

  • dan8t6

    dan8t6

    2 ай мурун

    the verge reviews tech... oh boy

  • The Tech Gamer

    The Tech Gamer

    2 ай мурун

    This is a 2.8Ghz Snapdragon 855 with 6G of RAM, 48MP camera for over $1400.
    Let me remind you that for just $1000, you can afford yourself a high-tier phone with over 12G of ram
    and much better spec than this phone. It's also a very fragile phone and while duo-screen is becoming a
    hard-launched trend having face multiple failures if we look at Samsung Z fold. This one won't be much different for many reasons.
    Battery lifetime is expected to be short lasting with only 3800mah for 2 screens.
    The 'hand-held' experience may radically be a negative factor for apps that doesn't support duo-screen
    and require keep precision and good grip in a horizontal position: Mostly gaming.
    The only advantage and innovation Microsoft brings on the table is the clever use of the onscreen keyboard
    pretty much like a re-invented 3DS for android or a wannabe laptop with onscreen feature.
    Oh also if you're expecting this thing to run windows 10, don't.

  • jon wik

    jon wik

    2 ай мурун

    haven't seen phone this beautiful

  • GodKing804

    GodKing804

    2 ай мурун

    (Downbeat music)

  • Roman

    Roman

    2 ай мурун

    the camera and those ridiculously thick bezels - go home microsoft, you're drunk!

  • Skeptoptimist

    Skeptoptimist

    2 ай мурун

    YouTube reviewer: uhh camera, uhh processor, uhh ram, uhh...
    End user of Duo: "Wow! Look I'm being evermore productive"
    Reviewer: What? How did you just do that?

  • The Observer

    The Observer

    2 ай мурун

    Not worth it. Do better next year.

  • georgeerhan2009

    georgeerhan2009

    2 ай мурун

    Coherent review, thank you!

  • Kyle

    Kyle

    2 ай мурун

    Dude is the highest quality reviewer around

  • Matej Rajčan

    Matej Rajčan

    2 ай мурун

    The idea is nice, but only the blood bound fans would buy it. For 1400euros you can have a damn laptop! Laggy Android? Sorry MS forgot how to program operating system or what? No real camera? If that would be a 700euro device, i would consider it, but this way it will not make any hit on the market again...

  • Markus Steffen

    Markus Steffen

    2 ай мурун

    wearing a mask outside when being alone.... yeah makes sense dude

  • LooOOooL YT

    LooOOooL YT

    2 ай мурун

    You could be in a zoom class, and watching youtube at the same time, without the teacher noticing xD

  • Anthony Roundtree

    Anthony Roundtree

    2 ай мурун

    2009 - Galaxy phones are too wide
    2011 - Note phones are too wide
    2019 - Fold is too big and too wide
    2020 - 16 people in a space is too many

  • Casey Bond

    Casey Bond

    2 ай мурун

    I absolutely love this concept. The only holdbacks for me are the price and working out the Android kinks. It is gorgeous and I love the new take on this site of technology. I hope there is a version 2 with a better price and smoother software, if so I'll be buying it.

  • Cristian Ababei

    Cristian Ababei

    2 ай мурун

    you look like you're in an egg, fire the colour correction guy, looks amateur

  • SaulsieBerries

    SaulsieBerries

    2 ай мурун

    The Verge deserves so many more subscribers than they have. These production values are so much better than other Youtube Reviewers in a similar space. And Dieter is easily my favorite reviewer. You guys are literally the only channel I 'Bell'. Love it.
    Also - I love my Surface Duo.

  • Linas Dirba Darbus

    Linas Dirba Darbus

    2 ай мурун

    Withings watch 🥰

  • Alex Politis

    Alex Politis

    2 ай мурун

    My problem with all this is a simple one: When receiving a call or a text I can't see who's calling or texting unless I have it open all the way with one of the screens on my table which means scratches, a lot of them in the long run. Having a phone that can't tell you who's calling with a glance, it's not really a phone. I get the rest of the functionality and it is beautiful but it's still a utility thing and a utility thing that doesn't do the basic stuff is just not ergonomic.

  • 邓慧莲

    邓慧莲

    2 ай мурун

    中国人为什么买不到?

  • Christina B

    Christina B

    2 ай мурун

    “The camera is bad”...all while taking good pictures lmbo! And who takes pictures at night??? Seriously if you want awesome pictures buy an expensive camera.

  • ᚛ V ᚜

    ᚛ V ᚜

    2 ай мурун

    Did someone really pay for a Microsoft device... with Android?!?
    HAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAHAHAHA

  • willoe

    willoe

    2 ай мурун

    LG did that too

  • The Tinker

    The Tinker

    2 ай мурун

    That multitasking lag...
    It happens sometimes on my Pixel3A too. e.g. open app A, open app B, swipe to app A... app shows up a second and disappeared, and I can see my desktop. Then I'll have to hit the home button, go to desktop, then swipe up to bring out my task view and and launch my app from there.
    So... could be an Android Pie issue in general?

  • Alan Arnold

    Alan Arnold

    2 ай мурун

    I'm using my duo right now, writing this review and attending a PTA meeting. I have use it as it was intended to be used. I also got the gestures working. I'm not using to replace my camera. Given the pandemic I haven't had time to leisurely take photos. However, for the past two days, I've only had to open my computer once.
    I feel like becoming a reviewer myself, because most of the reviewers have missed the mark terribly.
    If you are in a business setting and use the Microsoft ecosystem and zoom, etc. This device has made my life so much easier. If you want to have another phone that has 3-5 cameras to create content. This is NOT the device for you.
    I could do a real review. Mkb, @unboxtherapy and others have all got it wrong.

  • Alex Wolowiecki

    Alex Wolowiecki

    2 ай мурун

    I sure hope Lauren Goode is getting royalty checks!

  • Fayez Als

    Fayez Als

    2 ай мурун

    it's like an two ipad minis... I like it

  • Cerrome CEO

    Cerrome CEO

    2 ай мурун

    I feel it should be a Tablet-Computer hybrid that's mobile. Not a phone

  • g

    g

    2 ай мурун

    the ui looks terrible. i wish they made that better. so boxy and boring.

  • yungdadi

    yungdadi

    2 ай мурун

    This is not a phone but a productivity device the needs the Microsoft pen and is better for business applications than social media

  • Murshid Raven

    Murshid Raven

    2 ай мурун

    Who else suddenly missed Lauren Goode

  • FC1032

    FC1032

    2 ай мурун

    I think having those waterfall displays on the hinge area might make these dual screen models work much better for media consumption and appear more like a single screen

  • Mohammad Hajbeh

    Mohammad Hajbeh

    2 ай мурун

    how does it fit your pocket? it's kinda embarrassing

  • Matt Helps

    Matt Helps

    2 ай мурун

    this could be the next big thing if they released it when it was finished. first thing i would do is put a sticker over that windows logo...

  • ProdigyXAKEP

    ProdigyXAKEP

    2 ай мурун

    Weird thing according to modern technologies - why the screen is not flexible as on Samsung Fold or Huawei? Where is a good quality front camera? Where is the stylus? - as it is a "Surface" line, they all went with a stylus. And I think some kind of lighting must be present on the back for SMS or alarms (e.g. logo can flashing). But I like the idea, nice try. Probably I'll buy the second version if it will be better than Samsung Note (I need a stylus! :)). And it's overpriced for sure, Market has better devices for this price. I can't imagine what tasks this device can solve for me... a nice book reading? huh?

  • belizarius_99

    belizarius_99

    2 ай мурун

    What's better than Dieter? Two Dieters!

  • Atkins Paints The World!

    Atkins Paints The World!

    2 ай мурун

    insufferable. the popped collars say it all.

  • Digitology Guru

    Digitology Guru

    2 ай мурун

    This is my dream mobile.but I can't purchase it.if you have big heart can you gift me this mobile.plzzzz sir complete my dream.

  • Harrison Neoh

    Harrison Neoh

    2 ай мурун

    Oh VERSUS brings back a lot of memories. Why just why you guys dropped it?

  • naircat

    naircat

    2 ай мурун

    Not sure what the point of a phone productivity device is. If you're gonna sit down and get some work done, I feel like you might as well just use a laptop. Forcing yourself to be productive on a phone just due to size doesn't seem realistic. I like the design but an 8" continuous screened foldable tablet that can fit in your pocket would be a much better goal, since it can also be used for large screen web browsing and video watching.

  • Michael Cantatore

    Michael Cantatore

    2 ай мурун

    This is pretty cool. I'm seeing the repairs on this are a nightmare though. The wayyyy cheaper and more practical alternative ... Samsung phones with a HDMI connected second touch-screen, about $200 on Amazon. Samsung mastered windowed Android apps years ago, and now with the DeX desktop its AMAZING! I use a 10" Acer connected to my Note 10+ as a second screen. I even use a bluetooth keyboard gamepad that had a built in touchpad.

  • Kodiak and Grizzly Bears

    Kodiak and Grizzly Bears

    2 ай мурун

    I would not take this device for free!!

  • jcastillox

    jcastillox

    2 ай мурун

    Too soft on Microsoft products and way too harsh on Apple products. Watching this on my iPad 6th gen. Remember your review Mr Journalist ?

  • J Bali

    J Bali

    2 ай мурун

    So, great hardware, questionable internals and ok software. High price, so this is the Pixelbook go phone

  • Francisco Susana Canela

    Francisco Susana Canela

    2 ай мурун

    I missed videos like this from the verge, thanks guys!!!

  • Shane Mathew Philip

    Shane Mathew Philip

    2 ай мурун

    It's a thing of beauty.

  • Frank C

    Frank C

    2 ай мурун

    Nah why complicate your life. This guy cant even like this. But microsoft stock instead

  • Wr Im

    Wr Im

    2 ай мурун

    Looks very shabby.......compared to fold 2

  • Wr Im

    Wr Im

    2 ай мурун

    Not at all

  • HolyBasil

    HolyBasil

    2 ай мурун

    How could you not talk about the speaker...

  • That Birb

    That Birb

    2 ай мурун

    $1400 yeah theres the first problem

  • TankQ

    TankQ

    2 ай мурун

    Microsoft bad at software?

  • chrisgangsta

    chrisgangsta

    2 ай мурун

    You are like the most likable tech reviewer in all of youtube, so professional without being boring, entertaining without becoming a clown.

  • Maximum Softness

    Maximum Softness

    2 ай мурун

    This video was one of the most enjoyable things I have watched in a long time on YouTube. Well done sir!!

  • Bailey Wilde

    Bailey Wilde

    2 ай мурун

    Yea I think Microsoft is making a statement with this device, and I think the $1400 price tag demands attention to Microsoft’s vision of what folding phones are. Reminds me of the computers used in Westworld.

  • Kamerton Audiophile player

    Kamerton Audiophile player

    2 ай мурун

    I bought all Microsoft mobile solutions from Windows CE, Zune, Windows mobile... It is enough. Now I won't buy Duo to let Microsoft to succeed.

  • LightMagic Image Media

    LightMagic Image Media

    2 ай мурун

    Give us the Surface Solo!!

  • Rick

    Rick

    2 ай мурун

    Bezel's is okay with me. Something to hold onto

  • Joshua Berk

    Joshua Berk

    2 ай мурун

    Really awesome production on this review, Verge crew. Maybe my favorite Dieter review ever.

  • J P

    J P

    2 ай мурун

    where it you get the mask? very cool

  • Matias Alvarez Alfaro

    Matias Alvarez Alfaro

    2 ай мурун

    Anyone else didn't really notice the face masks until late in the video? The new normal is here...

  • TLM

    TLM

    2 ай мурун

    This is going to be as successful as the Kin 😆

  • Sander Evers

    Sander Evers

    2 ай мурун

    They should've made it run Windows 10X, which can be optimised for 2 screens and run ARM.

  • Yung Ruder

    Yung Ruder

    2 ай мурун

    So why is this tiny thing more expensive then my xbox

  • Paulo MK

    Paulo MK

    2 ай мурун

    hmmm the surface laptop and surface headset is prolly the best hardware microsoft have for now.